Dedicated
WHO WE ARE
Mercy Supply Collaborative (formerly Mercy Surgical Dressing Group) has been meeting the medical supply needs of its partners and maintaining a commitment to outstanding service for over 25 years. Our growth and innovation can be traced to our dedicated employees who serve and foster exceptional relationships with our loyal customer base and manufacturing partners. Our broad product offering, including new and proven brands from trusted and up-and-coming manufacturers, ensures that our patrons will always get the supplies they need.
WHAT WE DO
Mercy is a diversified, privately held healthcare services organization, focused on positioning itself to meet the challenges of an increasingly complex healthcare environment. As a result, Mercy is uniquely qualified to offer all of the essential elements to support our associates WHILE driving benefits to customers and manufacturers.
Expert teams uniquely qualified and experienced in particular classes of trade who work with you to provide outcomes-based solutions.
WHOLESALE DISTRIBUTION
Coast to coast reach coupled with a truly unique offering: No minimum orders, drop shipping at no additional cost, same day shipping when in-stock and ordered by 5PM EST, extensive inventory, unmatched fill-rates.
CUSTOMER SPECIALISTS
Continuity of care for patients in any care setting, with dedicated product specialists trained to meet your specific health care needs.
TELE-HEALTH
Complex case consultation education and training from trained medical professionals.
SOFTWARE
Wound and Ostomy management, documentation and ordering system
CORE VALUES
Our goal is to embody respect, loyalty, and honesty in everything we do.
We believe that selfless actions speak louder than words, and we seek ways to humbly serve those in need.
At Mercy we act with compassion, patiently treat others with the respect and dignity they deserve.
Mercy is grateful to share our blessings through charitable service to those in need.
We strive to create an environment that encourages new ways of thinking, and a working culture that nurtures new ideas.
OUR TEAM
Management
Mercy's values and philosophy stem directly from our amazing leadership. The unified goal of this group is to foster an inclusive workplace that enables our employees to grow personally and professionally while supporting our growing and diverse customer and vendor base.
Sales
At Mercy we are lucky to count a friendly, experienced sales force to be the face of our organization. They treat each customer with the care and compassion that has become a staple of our business for over 25 years. They're tasked with promoting Mercy's inventory and services and for building relationships with both new and existing patrons.
Purchasing/Accounting
Purchasing at Mercy Supply Collaborative is a labor of love. The Purchasing team here works hard to secure all of our most popular products so they are available to ship. The Accounting team prides itself on providing the highest standard of service in the disciplines of invoicing, payments, and returns.
Warehouse
We love our warehouse staff! They are the foundation of our success and dedicated to ensuring that our customer's orders are delivered as intended, on-time and in excellent condition.
CUSTOMER TESTIMONIALS
I have been in the medical supply business for 22 years. I have utilized Mercy for most of those years for a wide variety of products and services. They are my go-to source for everything medical because of their dependability, fast customer service, courtesy and professionalism.
-Kevin O’Neill - Square One Medical
I can’t say enough good words about Mercy. They always send my products right away with no mistakes. I always get a tracking report about when I will receive them. I would strongly recommend using Mercy for your supply needs All of the representatives help willingly and are very knowledgeable.
– Rick Mikol - Wound Care Product Specialist
All I can say is, that if it weren't for Mercy and their incredible staff, I wouldn't have a business today. They have been a direct reflection of my company's core values and provide the same level of exceptional service that I provide to my own customers. They are always accessible, return messages promptly, and are quick to fix any problems.
- Steve Gottlieb - Summit Express Medical Supply